Frequently Asked Questions
Do I need to make an appointment?
A: While we do not require you to make an appointment, it is strongly recommended. We are not always able to accommodate guests on a walk-in basis, especially during peak hours! (evenings and weekends)
Q: What is your cancellation policy?
A: Our policy requires a Visa or Mastercard number in order to reserve your appointment. (Similar to a hotel) Nothing is held, or charged to that card, and you’re more than welcome to pay however you would like when it’s time to check out. We do require 24 hour notice if you need to cancel or reschedule your appointment. If you need to change your appointment in less than 24 hours a fee is applied to the card on file. A $15 re-scheduling fee is applied if you call and re-schedule the appointment with less than 24 hours’ notice. A 50% service total fee is applied for cancellations with less than 24 hours’ notice.
Q: What time should I arrive?
A: If it is your first time to our Spa or Salon we ask that you show up at least 15 minutes prior to complete a new client intake form. We encourage all of our guests to come early, and stay late to enhance your experience by relaxing in our Zen Room. Enjoy coffee, seasonal hot tea and water before your service, as well as a selection of wine after your service!
Q: What is an appropriate gratuity amount?
A: While leaving a tip for your spa or salon professional isn’t required, they do greatly appreciate it! If you feel like your therapist did an outstanding job, 15%-20% is customary. We do accept cash, or credit gratuity payments.